DELIVERY & RETURNS

 

DELIVERY

BREAK NOTICE

We are taking a much needed break away from May 10 to June 6 before we get back into another busy season of crafting personalised goods for weddings all over the world!

Last orders on April 24 for dispatch by May 8.
Production will resume again June 7.

This means that until further notice, there will be approximately a 6 week turnaround time starting from April 24. This will of course gradually go down as we work through the backlog upon our return.

Thank you so much for a wonderful season and for supporting our small business!

So much love, from the Vorfreude team 💗

Domestic

  • Shipping costs are at a flat rate of $10 for orders under $200.

  • Complimentary domestic shipping on orders over $200 (use code: FREESHIP)

  • Greeting card or vow book ONLY orders - domestic shipping cost is flat rate of $7 for tracked.

  • We also offer untracked domestic shipping for $3 for greeting cards and vow book orders but buyer accepts all responsibility when opting for this shipping option.

  • Orders will be processed by the following business day.

  • Please allow 7-10 business days in production for made-to-order & customised goods. (Please see header for break details)

  • If your order is time sensitive, please email us at contact@vorfreudestationery.com.au
    and we'll see if we can help.

  • All PO box and Parcel Locker addresses are sent via Australia Post.

International

  • We currently ship to selected countries via courier.

  • Please email us at contact@vorfreudestationery.com.au to request a quote for your country is not available at checkout.

 

RETURNS

To request a return, please email contact@vorfreudestationery.com.au.

  • Customers are responsible for shipping and handling costs for any returns.

  • There is no re-delivery fee for exchanged items delivered within Australia.

  • The purchase price will be refunded to you using the original payment method. Shipping costs are non-refundable.

  • Any items purchased on sale is final sale and cannot be returned. No exceptions.

Please ensure the below is followed for your return to be processed:

  • Item is returned within 14 days of purchase date.

  • The returned item is unused and undamaged with original packaging.

  • Returned item is not a customised and/or personalised and/or made-to-order item.