DELIVERY

Domestic

• Shipping costs are at a flat rate of $10 for orders under $200.

• Complimentary domestic shipping on orders over $200 applied automatically at checkout.

• All products are made to order

• Due to the personalised nature of our products and volume of orders we receive, please allow around 10 business days for production

• Greeting card or vow book ONLY orders - domestic shipping cost is flat rate of $7 for tracked.

• We also offer untracked domestic shipping for $3 for greeting cards and vow book orders but buyer accepts all responsibility when opting for this shipping option.

• All PO box and Parcel Locker addresses are sent via Australia Post.

International

• We currently ship to selected countries via courier.

• Please email us at contact@vorfreudestationery.com.au to request a quote for your country if it is not available at checkout.

RETURNS

To request a return, please email contact@vorfreudestationery.com.au.

• Customers are responsible for shipping and handling costs for any returns.

• There is no re-delivery fee for exchanged items delivered within Australia.

• The purchase price will be refunded to you using the original payment method. Shipping costs are non-refundable.

• Any items purchased on sale is final sale and cannot be returned. No exceptions.

Please ensure the below is followed for your return to be processed:

• Item is returned within 14 days of purchase date.

• The returned item is unused and undamaged with original packaging.

• Returned item is not a customised and/or personalised and/or made-to-order item.