Frequently Asked Questions

What is a Letter from Santa?

A Letter from Santa is a personalised keepsake designed to make Christmas feel magical for children. Each letter is customised with your child’s name and milestones, creating a cherished family tradition and a memory they’ll treasure for years to come.

What can you customise in Letter From Santa?

You can personalise many aspects of the letter, including your child’s:
  • Full name
  • Act of Kindness
  • Location
  • Achievements or good deeds from the year
  • P.S. Message

What is the Nice List Certificate from Santa?

The Nice List Certificate is a beautifully designed keepsake, stamped and signed by Santa himself, confirming your child’s special place on the Nice List. It’s a magical way to celebrate their achievements and encourage kindness, while creating a Christmas memory they’ll treasure forever.

Is everything mailed in a North Pole-themed envelope?

Yes! Every personalised letter and certificate arrives in an envelope complete with North Pole post marks and festive stamps. This special touch makes the delivery feel authentic and adds to the excitement of receiving real mail from Santa himself.

When will the Letter from Santa be delivered?

Letters from Santa are typically sent out 7 business days from ordering. We recommend placing your order as early as possible to guarantee a magical delivery in time for the festive celebrations.

Can I backdate a Letter from Santa?

Yes, we can backdate your child's letter to a previous year. The year is printed on the top right of every letter and you can enter any year in the letter's personalisation form that suits you. We can also update the year on the postmark that is printed on the envelope.